Shipping Policy
Last Updated: October 31, 2023
Thank you for choosing Drop Gear for your shipping needs. We strive to provide you with the best possible shipping experience. Please take a moment to review our shipping policy below.
1. Shipping Methods
We offer the following shipping methods for domestic and international orders:
- Standard Shipping:Â 3-14 business days. Orders typically ship within 2-4 business days
Orders are typically processed within 1-3 business days (excluding weekends and holidays). Please note that customized or made-to-order items may require additional processing time.
3. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination. Shipping costs will be displayed at checkout for your review before completing your order.
4. Shipping Destinations
We ship to most domestic and international destinations. If you have concerns about shipping to a specific location, please contact our customer support team for assistance.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress online.
6. Delays and Exceptions
While we do our best to ensure on-time delivery, there may be instances where factors beyond our control, such as weather, customs, or carrier delays, may affect delivery times. We appreciate your patience in such cases.
7. Lost or Damaged Items
If your order arrives damaged or goes missing during transit, please contact our customer support team within 10Â days of the expected delivery date. We will assist you in resolving the issue.
8. International Shipping
For international orders, please be aware that customs duties, taxes, and fees may be applied by the destination country. These charges are the responsibility of the customer. Be sure to check with your local customs office for details on potential fees.
9. Returns
For information on returns and our refund policy, please refer to our Return Policy.
10. Contact Us
If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our customer support team.
Disclaimer: This shipping policy is subject to change without notice. Please review it regularly for any updates.
Thank you for choosing Drop Gear as your shipping partner. We appreciate your trust in our services.